Pet Cooling Ice Mat

This Pet Cooling Ice Mat is designed to keep your pet cool and comfortable during hot weather. Made from cloth material, it offers a cooling effect that helps regulate body temperature. Ideal for both indoor and outdoor use, it’s available in multiple sizes and colors, providing your pet with a comfortable, relaxing experience all summer long.

Key Features & Benefits:

• Material: Soft and durable cloth material for comfort and cooling.

• Sizes Available: Small (4030cm), Medium (5040cm), Large (60*50cm) — perfect for pets of different sizes.

• Cooling Effect: Keeps your pet cool and comfortable during hot days.

• Multiple Colors: Available in Pink, Dark Blue, Light Blue, Gray, and Brown.

Usage Ideas:

• Perfect for hot weather: Helps your pet stay comfortable during summer walks, naps, or outdoor activities.

• Indoor/Outdoor Use: Great for dogs and pets at home, in kennels, or on trips.

Why You’ll Love It:

• Effective Cooling: Keeps pets cool in hot weather and prevents overheating.

• Durable and Easy to Clean: The cloth material is easy to maintain for long-lasting use.

• Variety of Sizes and Colors: Choose the perfect size and color for your pet.

We strive to provide the best service to our customers and want to ensure your shopping experience with us is as smooth as possible.

Processing Time:
Orders are typically processed within 2–10 business days from the time of purchase. During peak seasons or promotional events, processing time may vary slightly, but we will keep you updated every step of the way.

Shipping Time:
After processing, shipping typically takes between 15–19 business days to arrive at your location. We are constantly working with our shipping partners to ensure timely deliveries. However, please note that shipping times may be longer for remote areas or during holidays.

Expedited Shipping:
We understand the urgency sometimes, so expedited shipping options may be available. Please check with us before completing your order for further details.

Shipping Regions:
We currently offer shipping to most regions within the US and Europe. If you’re outside of these areas, please feel free to contact us for more information.

Order Tracking:
Once your order has been shipped, we’ll send you a tracking number to help you track your order’s progress.

Please Note:
We are aware that shipping times may be a concern for some customers, especially when it comes to long delivery windows. We are actively working to improve our shipping process and explore faster options where possible. If there are any issues or if you need further clarification regarding shipping, please don’t hesitate to reach out to our support team.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at pawluxco22@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at pawluxco22@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at pawluxco22@gmail.com.