1. What is Pawlux’s return policy?
Answer:
At Pawlux, we want you and your pet to be completely satisfied with your purchase. If you're not happy with your product, we offer a 30-day return policy. Simply contact our support team to initiate the return process, and we'll guide you through the steps. Please note that products must be unused and in their original condition for a full refund.
2. How do I know which product is right for my pet?
Answer:
Choosing the right product for your pet depends on their age, size, and specific needs. For example, we offer different leashes and beds for large and small dogs, as well as interactive toys designed to keep cats entertained. If you’re unsure, feel free to contact our customer support team for personalized recommendations based on your pet’s characteristics.
3. Do you offer bundle discounts?
Answer:
Yes! Pawlux offers carefully curated bundles that include multiple products at discounted prices. These bundles are designed to meet all of your pet's needs, from grooming to playtime. You can check our Bundles page for more information and explore special offers!
4. Are the products safe for my pet?
Answer:
Absolutely! All of our products are made from pet-safe materials that are non-toxic and durable. We test each product to ensure it’s safe and comfortable for your furry friend. Your pet’s well-being is our top priority.
5. How do I care for and maintain Pawlux products?
Answer:
Each product comes with specific care instructions. In general, most of our toys and accessories can be wiped clean with a damp cloth. For products like beds or grooming tools, follow the manufacturer's instructions for cleaning and maintenance to extend their lifespan.
6. Do you offer free shipping?
Answer:
Yes, we offer free standard shipping on all orders over a certain amount. Check our shipping policy for specific details on order thresholds and available shipping options.
7. How long does it take to process and ship my order?
Answer:
Orders are usually processed and shipped within 1-2 business days. Delivery times may vary based on your location. You’ll receive a tracking number as soon as your order is shipped so you can keep an eye on its progress.
8. Can I purchase products separately, or do I have to buy the bundles?
Answer:
While we offer bundles at a discounted rate, you can definitely purchase individual products as well. Each item is available for separate purchase if you prefer to select products individually for your pet. However, bundles provide a great value for customers looking to get a complete set of essential pet products.